POSITION CLOSED

About us.

Easy Garden Group is an ambitious eCommerce business located in Pembrokeshire with a dynamic and innovative approach. Our main goal is to provide our customers with exceptional experiences through the use of technology. We offer a wide range of high-quality gardening products paired with exceptional customer care to help our customers create great gardens. Our commitment to conducting our business in a fair and inclusive manner is of utmost importance to us, whilst also ensuring we consider the impact of our decisions beyond the bottom line, promoting sustainability at all levels of our business and supply chain.

Our small but dedicated team is essential in helping us achieve our mission. We have a 98.7% on-time dispatch track record, which exceeds industry standards, and we are proud to boast a Trustpilot rating of 4.9/5 stars, a clear testament to our commitment to customer satisfaction. In the past year, we have processed more than 15,000 orders and aim to double this output in the next few years.

To help us achieve our goals, we are seeking an exceptional candidate to lead our warehouse operations. Our Warehouse Operations Manager will play a crucial role in maintaining our high standards while also enabling us to achieve our ambitious growth plans.

About you.

Our ideal applicant will have demonstrable experience of operations management, quality control, warehousing or fulfilment. Familiar with modern warehousing practices and methods, you will bring a natural calm and strong leadership skills to guide our warehouse operation through the seasonal variations of demand, adapting quickly to situations and unphased by the demanding peaks of our operation.

You will be equally comfortable leading and motivating a team of temporary staff during our peak season, March-August, and a motivated self-starter, taking full responsibility to continue to fulfil orders during the low season. You will enjoy the challenge of complex projects and keen to turn your hand to working collaboratively with the wider Easy Garden team to identify opportunities and operational improvements, enabling us to continue to deliver an exceptional customer experience as the business grows.

Key skills.

• We feel this role would be ideal for someone currently in a supervisor/management role in retail, warehousing or logistics that wants to level up, or existing warehouse managers looking for a new challenge. We would also consider applications from logistics or business management graduates looking for their first management role.

• A natural leader, personable, firm but fair with the ability to motivate and lead a team of seasonal staff.

• A good communicator with strong interpersonal skills. Working with other departments to deliver excellent customer service.

• Experience managing stock and stores operations (retail, warehousing, logistics).

• IT skills to perform data management and reporting (competency using Microsoft Excel is a minimum). Advanced IT skills is highly desired (experience using WMS, ERP etc.). Training will be provided on advanced systems.

• Organisational and prioritisation skills, both physical and digital for order and inventory management, staff planning and management.

• Logical, practical and forward thinking to pre-empt and identify issues and potential impacts on service delivery.

• A proactive approach with the ability to work independently, identify areas for improvement and to deliver excellence within the wider business context.

The role.

This position offers a unique opportunity for the right candidate to take complete ownership of our warehouse operations. As the successor to our current warehouse manager, who is transitioning to a new role, you will step into a hands-on, management-level position. The role is multifaceted and physically demanding, requiring energy, stamina, and a keen sense of prioritisation to meet daily deadlines.

You'll be responsible for ensuring the smooth running of the warehouse, from accurate order picking and dispatch to meticulous stock receipt and placement. Additionally, maintaining clean work areas, minimising wastage, and providing support to co-workers during shifts are essential aspects of this position, all while delivering a first-class service to our customers. While you will have full autonomy in day-to-day decisions, there's also room for you to shape and expand the role based on your strengths and expertise. During peak periods, your supervisory skills will be paramount, and you'll also have a voice in shaping our warehouse strategy.

With our comprehensive support and training, you'll delve deep into the core processes of Easy Garden, encompassing procurement, stock control, and fulfilment systems. Your role will be pivotal, with the potential to emerge as a key operational leader, directly influencing our long-term growth strategy.

Join us at our modern fulfilment facility located in the Pembrokeshire Science & Technology Park—a hub of innovation. Here, you'll thrive in a modern, clean environment. The position is offered on an annualised contract based on a standard 40-hour week. During our peak periods (April – June), there's an expectation to adjust up to 50 hours per week, with reduced hours during the winter months. We're open to discussing contract variations, such as time off in lieu.

Key considerations for applicants:

This role involves operating a forklift; while prior experience is beneficial, it's not a prerequisite as we will provide comprehensive training. You'll also be using stock-picking ladders and work at heights up to 2 metres. Flexibility is essential: candidates may need to work Sundays and on bank holidays. The role requires an early start, with shifts occasionally starting as early as 6 a.m. during peak periods. Additionally, accommodating overtime on short notice is crucial for this position, and you will need a driving license as, from time to time, you will need to drop off parcels to the local sorting office.

The benefits.

• A competitive salary of £24’000 - £32’000, depending on experience.

• Development opportunities within the role with paid training, including paid qualification with The Institute of Leadership and Management, up to ILM Lvl 5 if desired.

• All the benefits of working within a small business with big business ambition.

• Great working environment in clean modern facilities, with free parking.

• Enhanced parental leave and pay and other family friendly policies.

• Health Assured Wellbeing Services – Free Physical & Emotional Health Support.

• Employee Assistance Programme – Free Legal & Financial Advice for you and immediate family.

• FairPlay Employer – Leading Award for commitment to increasing diversity in our workplace.

• Sustainable Growth Pledge – A commitment to take pro-active steps towards improving our sustainability.

Apply here.

If this position resonates with you and you believe you have the skills and passion to thrive in this role, we want you to apply! To submit your application, click the button below and complete the online application form. Have your CV ready to upload and enthusiasm to answer a couple of questions about yourself.

If you would like to discuss the role in further detail, please get in touch with Sean to arrange a confidential chat: +44(0)1646 629 229

We know that diversity in our team makes for a strong team. We are an equal-opportunity employer and welcome applications from all qualified candidates. We believe in promoting diversity and inclusion in our workplace, and we are committed to creating a work environment that respects and values all individuals.